Rentals Whangarei: 4 Tenant Management Tips to Keep in Mind
Not all property owners understand the importance of looking after their tenants and managing their needs.
Good tenant relations boils down to great customer service and communication. Though you are not running a hotel, it will be to your benefit to be attuned to your tenant’s needs.
You don’t really need to tend to their every request unless it’s a property disaster or a big emergency (such as a pipe bursting, flooding or a kitchen fire). On some days, it will feel like you’re overseeing a bunch of school kids, making sure they turn over their homework on time. And if they do, then you’re doing a good job, which means your tenants are not a bunch of delinquents requiring detention. You will also find that by meeting tenants reasonable requests there will be no reason for rent to not be paid on time.
Landlords still need to understand a few of the key basics when dealing with tenants. One major reason why tenants leave a rental unit is when they start feeling that their landlord doesn’t care about them.
Keep Communication Lines Open
First, you should have the patience to deal with tenants. Listen to their needs or concerns about the property. As a landlord, you should dedicate enough time in keeping up with tenant requests. More often than not, these are repair issues (leaky faucet, creaky floorboards, clogged toilet).
It would help if you’re the approachable type, be attentive so tenants won’t hesitate to report any property damage before it gets out of hand. You should also be easy-to-reach on the phone, avoiding them will not solve any problems, but create new ones. Communication is key to keep annual vacancy rates low.
Have a Cycle of Rent Reminder
A friendly reminder is always best. Give notice a week before, followed by a notice the day before the rent is due. This could be through text or via email. This gives the tenant enough time to prep their payment. A formal notice sends that vibe that you mean business, that you expect the rental payment to be handed over on time. Be friendly.
Respond to Repair Requests
Certain repairs are part of your obligation under the tenancy agreement, but more importantly addressing repairs promptly will maintain the condition of your investment property. Fixing what’s broken around the property as soon as you can will save you a ton of money in the long run.
Prevent minor issues from escalating to disastrous ones; repairing property issues within 30 days or less will help you maintain the value of your property. Now if it’s a major issue, you’ll have to call your go-to repair contractor and get that done pronto.
Don’t Forget to Send Safety Reminders
Even if there’s no glaring safety hazard on your property, tenants will be glad to know that you care about their well-being. Sometimes it’s the tenants who create the safety hazard themselves such as leaving a cooking stove unattended, running on wet floors, or using electronic devices near the bath.
Make your property a safe zone by sending recurring safety reminders about fire and weather hazards. Also provide NZ emergency services numbers to every tenant moving in.