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Tenant Information

How the process works

Take a look at our properties on TradeMe. When you see a place you like, fill in the application form. We use an online application to make the process easier and more streamlined.

Tenant FAQ

Everything you need to know as a tenant - renting from Rentals.co in Whangarei

The friendly team at Rentals.co aim to match good tenants with great properties. We’re proud to work as the conduit in between tenants and landlords in Whangarei, Northland and across NZ to ensure effective communication.

We’re always just a phone call or email away. Meanwhile, here are some of the frequently asked questions you’ll want answered to ensure your rental experience is a happy one.

Following your rental application, we begin by agreeing on exactly who is planning to move into what property. Then we get a check of references and credentials done to ensure we’re all on the same page. Typically we’ll respond within days to advise on whether your application has been successful or not. If everything looks positive, we draw up the relevant documentation for signing.

Bond – This is typically the equivalent of 2-4 weeks rent. Everything you need to know about how bond is received, what the purpose of bond is, how it is lodged and how to retrieve your bond can be found via the following link.

Rent – Rent needs to be paid in advance each week. We’re here to help whenever you have any questions about the duration of the rent or if you need your tenancy agreement explained in simple terms. MBIE advice on the laws regarding rent can be found via this link. Late payment of rent will negatively impact your legal right to reside in the property, so please talk to us if you foresee any problems meeting your weekly rent responsibilities.

Letting Fee – Almost always, the letting fee we charge is equivalent to one week’s rent plus GST.

Bills – It is a tenant’s responsibility to pay the electricity bill and water charges on a property. If there are any other charges or fees, the team at Rentals.co will make these explicit so there are no surprises during your tenancy. As tenant, you’re also responsible for phone and internet, and any gas.

Heating and insulation – Talk to us at the time of moving in to clarify how well insulated and heated the property is.

Ensuring each property is in excellent condition benefits everybody. For tenants, it means maximum enjoyment of the place at no additional cost. For landlords and owners, ensuring repairs and maintenance are always immediately taken care of prevents any decrease in the value of the property.

As tenant, it is essential you inform your property manager as soon as you see any maintenance issues arising. Remember, we’re on your side and we want to keep each property in top condition.

We do have 24/7 availability to respond to emergencies. Your property manager can talk you through this when moving into the property.

Pets are agreed upon in a rental agreement, and dogs may require a specific application. Pests, on the other hand, affect the value of a property and we want to work with tenants to stop pests. Please contact the offices of Rentals.co if you are affected by mould, insects or rodents, or have any questions about whether methamphetamine has ever come near the property.

A periodic lease requires tenants to give a minimum of 21 days notice in writing. If you are on a fixed term lease and do not wish to renew the lease you are required to give 21 days notice.

Inspections are generally completed on a quarterly basis (every three months) unless otherwise specified. Usually any extra inspection would be the result of a notice that there has been a breach of what’s in your tenancy agreement. You are notified in writing of an impending inspection as per the Residential Tenancy Act 1986.

You must allow reasonable access for inspections, but your landlord will never unreasonably inspect the property outside of your legal agreement.

The first step in becoming interested in renting through Rentals.co is to drive past the property in question. Familiarise yourself with the area and ascertain if it is the kind of home which will suit you. The next step is to ring, text or email us to arrange a viewing, during which you’ll meet the property manager in person.

Firstly, you’ll need to complete one of our application forms. Add to this your photo ID (driver licence and/or passport). Please know that we’ll check current and past rental references from past landlords, credit checks. We also usually get details of your workplace.

The renters and staff will together go through the property and thoroughly record the condition of everything, including taking photographs. This provides an accurate record that can be later referred to should a dispute arise. You will be asked to sign the inspection document and will be given a copy along with your keys. If you need to make any additions or amendments to the document, this needs to be done within seven days of the tenancy commencing so the tenants, property manager and landlord all on the same page.

Tenants are strongly urged to get insurance protecting personal property against any loss, damage, theft or disaster. The landlord has no obligation to insure your personal belongings, but we work with tenants and property owners to try maximise the security of the property.